HP printer offline status appears when your printer disconnects with the device connected earlier over the network. If you are also going through the same problem, then primarily you must check wires and internet connection. If you are going through the same problem and need to turn HP Printer Offline into Online then primarily you must check wires and internet connection.
If you found all the connections intact, you would need this guide’s help to start troubleshooting further. However, HP knows about this error; that’s why they have developed HP Print and Scan Doctor tool to fix the offline printer issue.
If you do not know how to get printer online by using these tools and other methods, then don’t worry; we will explain to you the in-depth insights to fix offline printer error.
We recommend you to go through the full article first to understand all the steps and then start troubleshooting effectively on the exact cause.
What is the HP printer offline error?
An offline HP printer is the one that fails to connect with the device, sending a print job.The problem becomes more frustrating when you have got an urgent document to print.
As soon as you see the offline printer error, you should stop giving the print command immediately because continuing to print will add one more step of clearing the print queues.
The offline error can occur due to many reasons, such as:
·Printer settings related issue.
·Frayed or loose wire connections.
·Bad internet connection.
·Outdated printer driver software.
You will need to resolve these problems in different ways, and the further sections will make you learn how to fix HP printer offline error?
Get your HP printer back online
With some simple steps, you can get your HP printer back online. Also, you need to make sure that all wires and connections are intact. Additionally, follow the points given below:
·Always connect your printer and device over the same network.
·Do not connect other devices on the same network.
·Use your secured home network to connect printer and device.
Steps to change HP Printer offline status to online
Run HP Print and Scan Doctor
This tool is optimized to fix offline error in your HP printer. You can download it from the HP website to resolve the issue.
·Click here and then click Download Now.
·Now, wait for the downloading to complete on your computer.
·Further, go to the download location and look for the HPPSdr.exefile.
·Now right-click over this file and click Run.
·After installing the HP Print and Scan Doctor application, you can open it and add your printer to it.
·After adding your printer, the tool will scan and identify the error’s potential reasons and automatically fix it.
At the end of this process, you might be prompted to make your printer a default printer, click Yes over it. If it doesn’t ask, then you will need to do it manually.
Set a default printer
To manually set a default printer,you will be required to follow these steps:
·Write a printer on the search box of your computer.
·Then select Printers and Scanners from the result list.
·Now click on your preferred HP printer.
·Then click Manage.
·A new screen will open, here select Set as Default.
If you have a Windows 8 computer, you will need to click Devices and Printers for the search result, and all other steps will remain the same. If HP Printer offline error doesn’t resolve, then you will need to check the printer’s status.
Check printer’s status
The error could also occur if the Use Printer Offline option is selected under printer settings. Try following these steps:
·Go to the Printers and Scanners option on your computer.
·Select your HP printer from the list.
·Click Open Queue.
·Now your printer properties window will open.
·Click the Printer tab and then uncheck the option Use Printer Offline.
·Also, under the document column,select all the files and click cancel. This step will clear the print queues as well.
Although, HP Printer offline problem resolves after clearing the print queues and setting a default printer. However, if the problem persists, then you can try the next method.
Reset Print Spooler services
This section reset the Spooler services, which manages the printing queues.
·Type Services on the search box.
·Now open the Services app from the search result.
·A new window will open, search for Print Spooler.
·Now right-click over it and click Restart from the drop-down list.
·Check the offline printer problem; if the issue persists, then move to the next fix.
5Re-Add your HP printer
·Go to the Printer and Scanners section on your computer.
·Now select your HP printer.
·Click Remove Device and select Yes to confirm.
·Now click ➕Add a Printer or Scanner.
·Select your printer and follow the on-screen instructions to add it to your computer.
·Now restart your computer and printer to fix HP printer offline problem.
If even following all these steps didn’t fix your offline printer error, you will need to check and use the correct port for your printer. Follow the steps provided below to troubleshoot the error.
Check printer port
- Go to Printers and Scanners.
- Select your printer and click Manage.
- Click Printer Properties and then select Port on the next window.
- Scroll the list and check forthe WSD port. If you found it, then follow the next step, otherwise,leave this process here.
- Now close all the windows and search Services on your computer.
- Now Services window will open, look for Function Discovery provider host andFunction Discovery Resource Publication.
- Ensure the Status should be Running, and the Startup Type must be Automatic in front of these services.
- If you didn’t found then right-click over them and select properties.
- Then select Status to Start and Startup Type to Automatic.
- Now select Ok to confirm, press F5, and check the HP printer Offline status.
If the issue remains the same, then print a network configuration report. Follow a series of stepson your printer and press Wireless>Setup>Network Configuration Report.
·Click your printer>Manage>Printer properties.
·Now click the Port tab
·And then click Add Port.
·Further, you need to click Standard TCP/IP port and then click New Port.
·Now get a host name from the network configuration report and follow the steps in this report to add a new port.
·Now press F5 and recheck the printer status.
All these steps will be highly useful to fix HP printer offline error. Although, you will be able to fix the issue initially because most of the time, the incorrect printer settings and offline printer status create trouble.
We have also provided advanced fixes in the later steps, including the processes to resolve network issues and rectify the printer port. And in case you are not able to resolve this issue, contact the experts on HP printer support. Until then, try these fixes on your own and get your printer back to an online state.