Working with a printer comes along with its problems occurring in them. So, you are currently facing and looking to fix OS related issues in HP Printer, then go through the below steps and procedures to make your printer back to life again.

STEP 1 – Restart Your HP Printer

Sometimes a simple step like unplugging and restarting can fix all OS Related issues in HP Printer.

First, turn off your printer and then unplug it from the power supply. Wait for (30-40) seconds and then plug-in again. Restart your printer to know if it is working fine.

If it didn’t work, take the next step.

STEP 2 – Check Your Cables And Other Connections

If you have a wired printer, check its cables and connections if they are proper from PC to printer. If your USB isn’t recognized by your PC, then try troubleshooting the same with Windows tools available.

If you have a wireless printer, then do any one of the following.

  • Make sure that your printer’s wireless option is turned on. If it’s not then turn it on. Refer to your HP printer’s manual if you need to know more about this.
  • Run your printer’s wireless connectivity tests.
  • Make sure your PC is also connected to the wireless network.
  • If you using Bluetooth for connectivity, then try to troubleshoot that with windows tools available.

If you are still not able to fix your HP printer, follow the next step.

STEP 3 – Uninstall and Reinstall Your Printer

You may also try uninstalling and reinstalling the printer driver if you are struggling and looking to fix OS related issues in HP Printer. 


  1. From the start menu, go to Settings>Devices>Printers and Scanners.
  2. Find and select your printer to remove your device.


Steps to follow while using a Wireless Printer:

  1. Go to the start button and then Settings. Visit Devices>Printers & Scanners.
  2. Select Add a printer or scanner option there. The device will try to find nearby printers. Choose your device from there and then click Add Device.

If your printer is turned on and is connected to the network, then Windows OS will easily find this.

Steps to follow while using a Local Printer:

If you have a local printer, then connect your PC and printer with a USB cable and then follow the below steps.

  1. Go to Start. Go to Settings>Devices>Printers and Scanners.
  2. Look for your printer in the Printers and Scanners option.
  • If you can see your printer there, then it is installed.
  • If you don’t see your printer listed there, then select Add a printer or scanner. Your PC will find the available printers. Select your printer and then click Add device.

You may be able to fix OS related issues in HP Printer following the above steps.

If not, then move on to the next step.

STEP 4: Installing the latest driver for your HP Printer

Most printers work smoothly only with their latest drivers. So, make sure during your HP printer installation that all the drivers are updated and properly installed. You may need to contact HP printer support if you face any issue while installing the drivers on your PC.

If you are done with this step also and still looking for a fix, move on to the 5th step.

STEP 5: Run the Printing Trouble-shooter

Download and run the printing troubleshooter app to solve your current problem. It is also an effective way and may work for you.

STEP 6: Clear and Reset the print spooler

The print spooler is a printer file that manages print functioning. So, you may require to clear the spooler files from your PC and then restart the spooler service to solve your problem.

Follow the below steps to clear and reset the print spooler:

  1. Go to the search box in the taskbar, and then search for Services.
  2. Select the Standards tab from there and then click Print-spooler from the list of services.
  3. Halt the spooler service by clicking the Stop.
  4. In the taskbar search option, type: %WINDIR%\system32\spool\printers. It will open the printer spool folder.
  5. Delete the spooler file from the folder.
  6. Repeat the above steps 1. and 2., to get the option for re-starting the Spooler services. Select Start and then select Automatic in the Startup Type box. Complete the process by selecting OK.

Move on to the next step if you are still facing the problem.

STEP 7: Updating Your Windows

Updating your windows may fix many problems that your PC is facing. It also ensures optimum performance, security, and security of your personal computer.

STEP 8: Change your printer status to “online”

If your printer shows an “Offline” status to you, then follow the below steps to troubleshoot the problem.

  1. Make sure that your PC and printer are connected to the same network.

Check the printer’s menu to confirm if your printer is connected to the wi-fi. Refer your HP printer manual to know how to add it to your wi-fi connection.

  1. Run a printer power cycle.

Turn off your printer and then unplug it from the power supply for (30-40) seconds. Then plug-in again and switch on your printer.

  1. Set the printer as a Default Printer.

Follow Start>Settings>Devices>Printers & Scanners. Select your printer there. Then select Open Queue. Under the printer option, select “Set as a default printer”. Clear Pause Printing and Use Printer Offline if you find these selected.

  1. Clear the print queue, if any.

Go to Open Queue by following the same pathway given in the above point. Go to Document Name, select the documents there, and under the Documentoption, select Cancel.

  1. Reset the service that manages the printing queue.

Go to Services from the search menu from the task-bar. Find the print spooler service there and re-start it.

  1. Remove and re-add your printer to your PC

Go to start option and then Settings>Devices>Printers & scanners. Select your printer and then select Remove device. Finally, click yes to remove your printer.

Again, go to Printers and Scanners option, and then select Add a printer or scanner to re-add your printer by following the given instructions.

  1. Restart your PC.

Finally, restart your PC to check if your printer is online or not.